Important Information Regarding COVID-19
Your Safety Is Our #1 Priority
We have been working diligently to educate ourselves and find systems that will enhance the safety of our dental family while still providing the individualized care that we are known for.
Please read the information and instructions below, as it will pertain to your next visit:
Scheduling and Appointments
If you are showing any symptoms of a viral illness, however minor they may be, please inform us by calling us prior to your appointment, and stay home.
Our system will send automated appointment reminders, along with a wellness form that we ask to be filled out 1-2 days prior to your appointment. If the answer is “YES” to either of these questions, or you are displaying a fever (even a low-grade fever), you will NOT be allowed to enter the office.
- Flu like symptoms over last 14 days: cough, fever, malaise, loss of taste/smell, shortness of breath
- Exposure to anyone who is known to have or is suspected of having COVID-19
New Arrival Procedures
Durham Prosthodontics is implementing the following modifications:
- We will ask our patients to call the office from their car upon arrival. Please have the wellness form filled out prior to your arrival time.
- We also ask that you update paperwork through our website as to not delay treatment.
- We ask you to NOT bring any family member or friend with you unless it is absolutely necessary. Family members will not be permitted into our operatories, we ask that they wait in the car and they will be allowed in for treatment discussions after examination.
- Masks are required upon entering the facility regardless of vaccination status. Please keep your mask on as you enter the practice until you are seated in the treatment room. Replace your mask directly after treatment, and keep it on until you exit the building and enter your car.
- Please bring your own reading material since we have removed all books and magazines from the reception area and treatment rooms.
- Please limit your contact with our team members. This included handshaking or hugging.
As always, we are grateful to have you as a family of our patients.
Durham Prosthodontics has always strictly adhered to Standard and Universal Infection Control Practices. This being said, Covid-19 has changed the world and the way everyone looks at Infection Control. Infection Control is of the utmost priority, as we want our patients to know that they are safe.
In order to do so, we have put the following additional features in place:
- Essentially, the new waiting room will be your car. Durham Prosthodontics is so fortunate to have “at-the-door parking” with NO stairs or elevators!
- For the time being, we will have to say goodbye to certain conveniences, such as our beautiful coffee bar and an array of periodicals. We also ask that you try to use the restroom prior to your appointment. We will continue to provide free WiFi!
- There is a new and improved permanent glass partition separating patients and team members across the check-in and check-out area.
- We have installed MEDICAL-GRADE Austin HEPA Filters. Please see the link on our website for further details.
- When you enter the operatory, you will now see an extra-oral dental suction unit or ADS. These suction units will have the ability to immediately suction any aerosols generated during a dental procedure that isn’t picked up by our current high-speed evacuation. The ADS units have a 3-step process: to suction the aerosol, filter the air, and kill pathogens. Feel free to ask us about them! We are very proud to be one of a few practices in the area that offer these extremely efficacious machines!
- You may be asked to rinse with an antimicrobial mouthwash before treatment begins.
- We are constantly sanitizing common areas, including doorknobs, bathroom faucets, toilets, handrails, etc. If you notice something out of order, please bring it to our attention
Experts are learning more about COVID-19 every day. While we will do our best to follow the recommended precautions, and continue to monitor new information, no one can guarantee that everyone who visits a dental office will escape exposure to the coronavirus. Know that we are here to support your dental needs. We hope that life will return to normal shortly. Until then, as not only healthcare providers, but as compassionate human beings, we want you to know that we will be here for you during this time.